Shipping Policy
Get Keto Boom ("we" and "us") is the operator of (https://getketoboom.com)
("Website"). By
placing an order through this Website you will be agreeing to
the terms below. These are
provided to ensure both parties are aware of and
agree upon this arrangement to mutually
protect and set expectations on our
service.
1. General
Subject to stock
availability. We try to maintain accurate stock counts on our
website but from
time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your
items at time of purchase. In this instance, we will
fulfill the available products to
you, and contact you about whether you would
prefer to await restocking of the
backordered item or if you would prefer for us
to process a refund.
2. Shipping
Costs
Shipping costs are calculated during checkout based on weight, dimensions
and
destination of the items in the order. Payment for shipping will be collected
with
the purchase.
This price will be the final price for shipping cost to the
customer.
3. Returns
3.1 Return Due To Change Of Mind
Get Sculpt will happily
accept returns due to change of mind as long as a request
to return is received by us
within 30 days of receipt of item and are returned
to us in original packaging, unused
and in resellable condition.
Return shipping will be paid at the customers expense and
will be required to
arrange their own shipping.
Once returns are received and
accepted, refunds will be processed to store
credit for a future purchase. We will notify
you once this has been completed
through email.
(Get Sculpt) will refund the value of
the goods returned but will NOT refund the
value of any shipping paid.
3.2
Warranty Returns
Get Sculpt will happily honor any valid warranty claims,
provided a claim is
submitted within 90 days of receipt of items.
Customers will be
required to pre-pay the return shipping, however we will
reimburse you upon successful
warranty claim.
Upon return receipt of items for warranty claim, you can expect Get
Sculpt to
process your warranty claim within 7 days.
Once warranty claim is
confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a
refund in store credit
(c) a replacement item sent to you (if stock is
available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic
shipments are in transit for 2 - 7 days
4.2 Transit time
Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days.
This
varies greatly depending on the courier you have selected. We are able to offer
a
more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch
Time
Orders are usually dispatched within 2 business days of payment of order
Our
warehouse operates on Monday - Friday during standard business hours, except
on national
holidays at which time the warehouse will be closed. In these
instances, we take steps to
ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery
Address
For change of delivery address requests, we are able to change the address
at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Get Sculpt will ship to P.O. box addresses using postal services only. We
are
unable to offer couriers services to these locations.
4.6 Military Address
Shipping
We are able to ship to military addresses using USPS. We are unable to
offer
this service using courier services.
4.7 Items Out Of Stock
If an
item is out of stock, we will dispatch the in-stock items immediately and
send the
remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery
time has exceeded the forecasted time, please contact us so that we
can conduct an
investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a
tracking link from which they will be
able to follow the progress of their shipment based
on the latest updates made
available by the shipping provider.
6. Parcels Damaged
In Transit
If you find a parcel is damaged in-transit, if possible, please reject
the
parcel from the courier and get in touch with our customer service. If the
parcel
has been delivered without you being present, please contact customer
service with next
steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied
to the price of the goods as displayed on the
website
7.2 Import Duties &
Taxes
Import duties and taxes for international shipments may be liable to be
paid
upon arrival in destination country. This varies by country, and Get Sculpt
encourage you to be aware of these potential costs before placing an order
with
us.
If you refuse to to pay duties and taxes upon arrival at your
destination
country, the goods will be returned to Get Sculpt/span>
at the customers expense, and
the customer will receive a refund for the value of goods
paid, minus the cost
of the return shipping. The cost of the initial shipping will not be
refunded.
8. Cancellations
If you change your mind before you have received your
order, we are able to
accept cancellations at any time before the order has been
dispatched. If an
order
has already been dispatched, please refer to our refund
policy.
9. Insurance
Parcels are insured for loss and damage up to the value as
stated by the
courier.
9.1 Process for parcel damaged in-transit
We will
process a refund or replacement as soon as the courier has completed
their investigation
into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or
replacement as soon as the courier has conducted an
investigation and deemed the parcel
lost.
10. Customer service
For all customer service enquiries, please email us at
hello@getketoboom.com
Shipping Policy Generated at Easyship.com
[https://www.easyship.com]